At the hotel where I'm currently employed (as in many others) there are preferred guests or "club" members.
Speaking from my own personal experience, the preferred guests I've encountered have actually turned out to be some (if not the) most arrogant and obnoxious guests ever!
They've discovered that if they complain loud enough (while at the same time reminding everyone that they are "preferred" guests) that they tend to receive complimentary items such as wine, meals, etc.
They also tend to mistreat the hotel staff with profanity, threats and, at times, even with physical abuse!
Following are specific details of one such "preferred" guest at my hotel. This guy is a complete asshole!
One night, this idiot was staying in one of the nicer suites (which he was moved in to because he complained about the original room he was assigned to). He was partying with two local prostitutes and decided to order two bottles of Veuve Clicquot champagne.
Upon arrival to the suite with the champagne, I was asked (actually told) to open the bottles for them. I opened both bottles and poured three glasses for the guests. The whole time this asshole is standing there completely nude scratching and sniffing himself!
After downing both bottles of champagne, they decided to go downstairs to the pool - completely nude! They were causing so much noise that they began to wake nearby guests (with rooms near the pool). Security had to be called to force them to return to their room to put some clothes on and to keep the noise level down.
The "preferred" asshole was so insulted he decided to check out that same evening. The very next day, he returned to the hotel with two un-opened bottles of Veuve Clicquot champagne (purchased elsewhere) and insisted for a refund claiming he had not consumed the bottles he ordered from room service the previous evening. What I could not believe was that the hotel management actually took the bottles and gave this asshole a complete refund (including my tip!). I have never been so disgusted!